Cancellation & Refund Policy

1. Overview

arcmedservices llc maintains transparent cancellation and refund guidelines designed to comply with US merchant processing rules and DOT airline carrier regulations.

2. Flight Concierge Ticketing & Cancellations

Flight ticket cancellations, refunds, and flight credits are governed directly by the tariff rules of the operating airline issuing the ticket:

• 24-Hour Risk-Free Cancellation: Most ticket bookings made at least 7 days prior to departure qualify for a 100% full refund if cancelled within 24 hours of purchase.
• Refundable vs Non-Refundable Fares: Unrestricted First/Business Class tickets are refunded according to fare rules. Non-refundable fares may yield airline travel credits minus carrier change fees.
• Concierge Service Fee: Service processing fees are non-refundable once ticketing is completed by our agents.

3. Media & Photography Shoot Cancellations

Commercial photo shoot retainers reserve equipment, studio space, and creative crew availability:

• Cancellations made 14 or more days prior to scheduled shoot date receive a 100% refund of retainers minus administrative expenses.
• Cancellations within 7 to 13 days of shoot date are eligible for a 50% retainer refund or full credit transfer to a rescheduled date.
• Cancellations within 48 hours of shoot date are non-refundable due to pre-committed crew and gear hire.

4. Refund Processing Timeline

Approved refunds are credited back to the original payment method within 5 to 10 business days. Card statements will display refunds under ARCMEDSERVICES LLC.

5. Contact Support

For cancellation requests or billing inquiries, contact us immediately:
arcmedservices llc Billing Desk
15442 VENTURA BLVD., STE 201-2699, SHERMAN OAKS, CA 91403
Email: support@arcmedservices.com | Phone: +1 (307) 533-1436